Tell Us What You Think

When you booked your appointment were you dealt with promptly and professionally? 1 2 3 4 5 6 7 8 9 10

If by phone was the telephone answered in a friendly and enthusiastic manner? 1 2 3 4 5 6 7 8 9 10

On arrival was the receptionist helpful and friendly? 1 2 3 4 5 6 7 8 9 10

Were the salon staff suitably dressed (hair, clothes and general appearance)? 1 2 3 4 5 6 7 8 9 10

Were the reception and waiting areas comfortable, clean and well presented? 1 2 3 4 5 6 7 8 9 10

Were you kept waiting longer than your appointment time? Yes No

Was reception covered by a dedicated person during your visit? Yes No

Any other comments?

Were you offered any style books/hair magazines? Yes No

If yes were the styles current, the books up to date and in good condition? 1 2 3 4 5 6 7 8 9 10

Did the assistant introduce themselves? Yes No

Were you provided with a freshly laundered towel and gown? Yes No

How well did they wash your hair? 1 2 3 4 5 6 7 8 9 10

Any other comments?

Did you have to wait between your wash and the cut or colour starting? Yes No

If Yes, how long?

Did the stylist or colour technician introduce themselves? Yes No

If Yes, what was their name

Were you offered a consultation? Yes No

If so, did this meet your expectations? 1 2 3 4 5 6 7 8 9 10

If you were a new client & had a colour service, was a skin test carried out ? Yes No

Did the end result of the haircut / colour meet your expectations? 1 2 3 4 5 6 7 8 9 10

Any other comments?

Were you offered any products to purchase? Yes No

Were you offered another appointment? Yes No

Were all the charges explained to you? Yes No

How well was the exterior of the salon maintained? 1 2 3 4 5 6 7 8 9 10

How well was the interior of the salon maintained? 1 2 3 4 5 6 7 8 9 10

Would you visit the salon again? Yes No

What did you most like during your visit to this salon?

Was there anything you disliked during your visit to the salon?

What was your overall impression?

Any other comments?