The criteria is based on a set of 'Yes' and 'No' questions. A salon moves through the different ratings until it gets a 'No', at which point the rating goes back to the level where 'Yes' had been answered for every question.
The foundation for every rating is the training and qualifications achieved by the staff and management, and as the salon works through the questions the level increases as does the ratings achieved. This may be the percentage of staff having achieved for example an NVQ Level 3, and we also take into account the number of years of management experience the owner or manager has. A salon with a five star rating will have more staff with higher qualifications and more experienced managers. The bottom line is that anyone can open a hair or beauty salon in the UK and Ireland without any training or qualifications, so our criteria is designed to protect the public.
We also look at the salon itself - starting from the outside. We look at everything from the paint work and lighting through to reception seating and even magazines, as well as the size and scale of the salon. This combines with the training based questions, so you could have a lovely salon, which met all of the 5 star questions but met the 3 star questions for staff training, so would be awarded a 3 star rating.
Firstly, find your salon using our search engine and then click on 'Book' alongside the service you are looking for. This will take you through to the appointment request form. Once the salon receives this they will then be in touch to confirm or reschedule your appointment if they can't do the time you've requested.
We're available 9am - 5.00pm Monday to Friday and will respond as quickly as we can outside of these times.