A recent trip to the hairdresser has left my highlights uneven, and now they won't fix it!

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I had a full head of highlights done recently (about 80%) that are very uneven - white at the root and a mix of yellow and orange on the length. I also left the salon with about half an inch of the regrowth.

I went back to get it fixed but was told that if they try to fix it my hair will get pretty damaged and that they wouldn't do the regrowth because of the amount of work it will involve. They offered me a refund but other salons quote me ten times more to fix it.

What should I do in this situation? How can I fix it?

Thank you for your help,

Anon, Canada

If you have naturally dark hair, the technician has lifted the roots to be a lighter colour, but as you already have colour on the hair, the pigment has not developed as fast on the longer lengths.

Rather than try to change the entire look, you will have to add more highlights through the regrowth that match the ends and lengths to then make the transition look more subtle. Make sure that you leave the hair for a good six weeks and then go back. Be gentle with your hair in the meantime and use lots of care products and masks to help with reviving your damaged hair, and cut down on heat styling!

Eli Naor, Assistant Manager and Technical Director at Joseph Koniak, London

This is sadly a very tricky question. I can't really comment on the salons decision as it's down to each salons discretion how they deal with complaints. However if your hair is white at the roots and yellow on the ends it sounds like it has been over processed. I can only suggest you make another visit to the salon and take pictures of what you want your colour to look like. 

I wish you the best of luck in getting the hair colour you want!

John Clark, Head of Colour at Brooks+Brooks, London 

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