An attempted dye on my hair has gone wrong, how can I fix it?

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I dyed my hair which turned bright orange at the roots and a darker ginger colour on the lengths! What can I do to get rid of the orange colour? I cannot afford the hair salon and my school isn't happy.

Please help!

Anon, UK

So, to get rid of the orange colour you could go darker to a natural brown shade, but if you want to stay lighter than that, you’ll need to visit a salon and get some fine highlights with a soft peroxide. Within a few steps you could go lighter and with the addition of toner you can reach the blonde you want.

If you really can’t afford the salon, you could go to a salon supplier and get the products yourself, but it’s not really advisable as you could easily damage the condition of your hair through over-processing. Whatever you do, be sure to look after colour-treated hair with a professional quality shampoo and conditioner, like Bumble & bumble’s Colour-minded range, which doesn’t contain the sulphates that normally strip the colour, meaning the colour will last much longer and the hair will remain in good condition

Alice Gazagnes, Stylist and Colourist at Simon Webster Hair, Brighton

If your hair has turned ginger and patchy then I can only guess that you have tried to lighten it. Without you giving me more information I don't know what to suggest for you to do. Maybe go speak to a colourist who can help you find a solution to your problem.

John Clark at Brooks+Brooks, London 

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