The colour consultation is the most important part of any service to ensure both you and your client are happy with the colour journey you are going on.
However, there will be times when your client is unhappy or disappointed, so here’s some tips from colour expert Roz Orr from Charlie Miller, Edinburgh for L’Oreal Professionnel to make sure your unhappy client leaves happy and ready for more.
Find out what the client is unhappy with
You can’t deal with the problem until you know what it is, so sit with the client and ask them open questions about why they are unhappy. Listen more than you talk and let the client see that you are hearing what they say and taking it seriously.
Don’t rush the fix
Don’t rush to fix the issue if more time is needed. Be honest with the client and, where necessary, book them in for another appointment with the assurance they will feel fantastic once you have worked your magic.
Make sure the client has realistic expectations
In a world where clients are exposed to images on social media that have been created using filters or AI, it’s important to ensure they have realistic expectations of what can be achieved in the salon. Sit down and go through the colour chart with them – whether it’s L’Oreal Professionnel iNOA or L’Oreal Professionnel Dia Color there’s a solution for your clients.
Don’t be afraid to say no
Sometimes you need to tell a client that a particular trend just isn’t right for them. The client will thank you for your honesty when they see and feel the results.
Be transparent
It’s always best to manage their expectations from the start rather than risk disappointment.
For more information visit lorealaccess.com.