However, given their humanistic element and personal scope, it’d be unfair to categorize the hairstyling industry with such a broad flair – a flair under which the industry of handyman services is defined as well.
Think about it. We’d wholeheartedly refer a close friend to a skilled handyman whose services are reliable, efficient, and cost-effective. Yet, in hypothetical settings, most of us would fail to point out why we’d prefer salon A over salon B even when both salons’ customer service standards and service outcomes turn out to be identical.
Counterintuitively, in real-life settings, if we ask ourselves why we’ve chosen said barbershop to be our go-to spot in town, we’d probably be able to come up with several reasons to back our preference.
The funny thing is - amid a heated discussion with our friend group, an argument over the best barbershop in town would probably lay waste to our experience-based, highly valued personal opinions.
Heck, what do our friends know anyway? All we know is, at our regular grooming spot, there is zero chance of error. The barber who’s been taking care of us for however long has developed a similar taste for what we like grooming-wise.
And the vibe we’ve grown accustomed to, the sensory experience we’ve developed a liking for, along with the style we wish to barge out with are almost guaranteed at our go-to barbering spot.
That is why customer reviews are so important to us in the barber business because we exist to provide every client with the best grooming experience we can and want to know what we do right and what we can improve.