How do you set the ratings?
One of the first questions we're often asked is about the rating system and how it works.
Hair and Beauty salons can achieve four possible awards: Registered (R), 3, 4 and 5 star. Barbers and Blow-dry Salons can achieve one level of Recognition.
The criteria is based on a set of 'Yes' and 'No' questions. The salon moves through the different ratings until it gets a 'No', at which point it goes back to the level where 'Yes' had been answered for every question.
The foundation for every rating is the training and qualifications achieved by the staff and management, and as you work through the questions the level required increases as the rating increases. This may be the percentage of staff having achieved, for example an NVQ Level 3, and we also take into account the number of years of management experience the owner or manager has. A salon with a five star rating will have more staff with higher qualifications and more experienced managers. The bottom line is that anyone can open a hair or beauty salon in the UK and Ireland without any training or qualifications, so our criteria is designed to protect the public.
We also look at the salon itself - starting from the outside. We look at everything from the paint work and lighting through to reception seating and even magazines, as well as the size and scale of the salon. This combines with the training based questions, so you could have a lovely salon, which met all of the 5 star questions but met the 3 star questions for staff training, so would be awarded a 3 star rating.