Back to Business: Salv Mulé of Academy Salons
Salv Mulé, owner of salon group, Academy Salons, checked in with us recently to offer up some incredible advice and tips on how he and his team are dealing with the COVID-19 pandemic and how he won’t be taking anything for granted moving forward.
Hi Salv, are there any tips you can offer salon owners to help them get through this lockdown?
Keep in touch with your team by creating weekly Zoom meetings. It is also a great time to get all those office bits that you never get round to tidied up and finished. Most importantly, use this time to set goals and targets, and create an action plan for your salon for Q3 and Q4.
What measures can salon owners take now to ensure their salons are ready to reopen when the lockdown ends?
Create a plan of action now on what you are going to execute as soon as Boris says, ‘let’s open up!’ I have a full day plan set up on our first day, this does not include any clients. Just team motivation and education! We will carry on with our theme of BACK TO BASICS!
What are the main changes that we will see initially when salons reopen?
I personally think that health and safety will be a big focus, with hygiene being the number one priority.
Can you highlight the key areas upon which salons need to focus when they reopen to ensure the business will thrive?
- Customer service
- Cash follow
- Profit and loss
- Cost of service
- And as normal, EDUCATION!
I personally mentor salons and the most important thing I teach is… Is it worth it?! Do I charge enough? Both are KEY to a successful business.
How will you ensure staff are confident and as upbeat as possible when they return to the workplace?
We have planned, as I said before, a whole day of education and motivation. We will also remind them of where we want to be by the end of 2020! More importantly, what they will also achieve i.e. the goals they set.
What lessons has the lockdown taught you, and are there things you will now do differently when it comes to running your business?
Do not take anything for granted!
I believe that we run our business with a great structure, so I would not do anything different. But what I would add is, if you are not running your business with a safety net, now would be a good time to start thinking about this once we are back up and running.
How do you plan to cope with the deluge of clients wanting to get their colour done or cut booked in when salons reopen?
At Academy Salons it is not about quantity, it has always been quality! Our clients know that, and more importantly are happy to wait. If needed, we will extend our opening hours to accommodate. The team are on side! Most cannot wait to get back and do what they truly love.
If there was one thing that you would have done differently in retrospect (knowing what we do now) that would have helped you weather this storm, what would that have been?
I would have closed a week earlier! Safety of our team and clients must come first.
Anything else you would like to add?
I think the way the government have dealt with businesses has been fantastic! More importantly fair!