England: Guidance and Support

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England: Guidance and Support

See below for England's close contact guidance, three-tier system, and financial support options to help salons affected by the COVID-19 Pandemic...

COVID Alert Levels

Local COVID alert levels set out information for local authorities, residents, and workers about what to do and how to manage the outbreak in their area. Local COVID alert levels are sometimes called ‘tiers’ or known as a ‘local lockdown’.

Local COVID alert level: medium
  • This is for areas where national restrictions continue to be in place.
  • you must not socialise in groups larger than 6, indoors or outdoors (other than where a legal exemption applies)
  • businesses and venues can continue to operate, in a COVID-secure manner, other than those that remain closed in law
  • schools, colleges and universities remain open
  • places of worship remain open, subject to the rule of 6
  • weddings and funerals can go ahead with restrictions on numbers of attendees
  • exercise classes and organised sport can continue to take place outdoors, or indoors if the rule of 6 is followed; there are exceptions for supervised activities for under-18s, and disability sport
Local COVID alert level: high
  • This is for areas with a higher level of infections where some additional restrictions are in place.
  • This means on top of restrictions in alert level medium:
  • you must not socialise with anybody outside of your household or support bubble in any indoor setting, whether at home or in a public place
  • you must not socialise in a group of more than 6 outside, including in a garden or other spaces like beaches or parks (other than where specific exemptions apply in law)
  • businesses and venues can continue to operate, in a COVID-secure manner, other than those that remain closed in law
  • schools, colleges, universities and places of worship remain open
  • weddings and funerals can go ahead with restrictions on the number of attendees
  • exercise classes and organised sport can continue to take place outdoors; these will only be permitted indoors if it is possible for people to avoid mixing with people they do not live with or share a support bubble with; there are exceptions for supervised activities for under-18s, and disability sport
  • you can continue to travel to venues or amenities that are open, for work or to access education, but should look to reduce the number of journeys you make where possible
Local COVID alert level: very high
  • This is for areas with a very high level of infections and where tighter restrictions are in place. The restrictions placed on areas with a very high level of infections can vary, and are based on discussions between central and local government. You should therefore check the specific rules in your area.
  • At a minimum, this means:
  • you must not socialise with anybody you do not live with or have formed a support bubble with, in any indoor setting or in any private garden or at most outdoor hospitality venues and ticketed events
  • you must not socialise in a group of more than 6 in an outdoor public space such as a park or beach, the countryside, a public garden or a sports venue
  • pubs and bars must close; they can only remain open where they operate as if they were a restaurant, which means serving substantial meals, like a main lunchtime or evening meal, and they may only serve alcohol as part of such a meal
  • schools, colleges and universities remain open
  • places of worship remain open, but household mixing is not permitted
  • weddings and funerals can go ahead with restrictions on the number of attendees; however, wedding receptions are not allowed
  • exercise classes and organised sport can continue to take place outdoors; these will only be permitted indoors if it is possible for people to avoid mixing with people they do not live with or share a support bubble with; there are exceptions for supervised activities for under-18s, and disability sport
  • you should try to avoid travelling outside the very high alert level area you are in or entering a very high alert level area, other than for things like work, education or youth services, to meet caring responsibilities or if you are travelling through as part of a longer journey
  • you should avoid staying overnight in another part of the UK if you are resident in a very high alert level area, or avoid staying overnight in a very high alert level area if you are resident elsewhere
  • With the recent government announcement on the new COVID alert three-tier system in England, Chancellor of the Exchequer, Rishi Sunak has also promised more support for businesses, and for those that will be required to close in order to help slow the spread of COVID-19. Below we have outlined this help and what is available to you...

Financial Support
Job Support Scheme

With the current UK government furlough scheme ending on October 31st, this will be replaced with the Job Support Scheme (JSS).

The Job Support Scheme provides different types of support to these businesses so they can get the right assistance, at the right time, according to their situation. Businesses that are operating but facing decreased demand can get support for wages through JSS Open. Those businesses that are legally required to close their premises as a direct result of coronavirus restrictions set by one or more of the four governments of the UK can get the support they need through JSS Closed.

With the Job Support Scheme, the employee will need to work a minimum of 20% of their usual hours and the employer will continue to pay them as normal for the hours worked. Alongside this, the employee will receive 66.67% of their normal pay for the hours not worked - this will be made up of contributions from the employer and from the government.

The employer will pay 5% of reference salary for the hours not worked, up to a maximum of £125 per month, with the discretion to pay more than this if they wish. The government will pay the remainder of 61.67%, of reference salary for the hours not worked, up to a maximum of £1,541.75 per month. This will ensure employees continue to receive at least 73% of their normal wages, where they earn £3,125 a month or less.

JSS Closed

For employers that have been legally required to close their premises as a direct result of coronavirus restrictions set by one or more of the four governments of the UK, these businesses can claim using JSS Closed to support the wage costs of employees who have been instructed to cease work.

Each employee who cannot work due to these restrictions will receive two thirds of their normal pay, paid by their employer and fully funded by the government, to a maximum of £2,083.33 per month, although their employer has discretion to pay more than this if they wish.

Eligibility

Employers will be able to access the Job Support Scheme if:

  • They have enrolled for PAYE online
  • They have a UK, Channel Island, or Isle of Man bank account

Additional eligibility criteria will apply depending on whether the employer is claiming a JSS Open grant or JSS Closed grant.

Eligible employers will be able to claim the Job Support Scheme grant for employees who were on their PAYE payroll between 6 April 2019 and 11:59pm on 23 September 2020. This means an RTI Full Payment Submission notifying payment in respect of that employee must have been made to HMRC at some point from 6 April 2019 up to 11:59pm 23 September 2020.

  • Employers can only claim for employees that were in their employment on 23 September 2020. If employees ceased employment after 23 of September 2020 and were subsequently rehired, then employers can claim for them.
  • Employees can be on any type of contract, including zero hours or temporary contracts.
  • Employees do not need to have been furloughed under the Coronavirus Job Retention Scheme to be eligible for the Job Support Scheme.
  • Employers will be able to top up employee wages above the level of minimum contributions at their own expense if they wish.
  • Employers cannot claim both JSS Open and JSS Closed in respect of a single employee for the same day.
Who can claim JSS Open

Employers facing decreased demand can claim JSS Open

In addition to the general Job Support Scheme eligibility criteria, employers are eligible to claim the JSS Open if:

  • an employer can demonstrate their turnover has remained equal or fallen to show they have been adversely affected due to coronavirus
  • some, or all, of their employees are working reduced hours - employees must still be working for at least 20% of their usual hours
Who can claim JSS Closed

In addition to the general Job Support Scheme eligibility criteria, employers are eligible to claim JSS Closed if their business premises at one or more locations has been legally required to close as a direct result of coronavirus restrictions set by one or more of the four governments of the UK.

Employers are only eligible to claim for periods during which the relevant coronavirus restrictions are in place. Employers will not be able to claim JSS Closed to cover periods after restrictions have lifted and the business premises is legally allowed to reopen. They may then be able to claim JSS Open if they are eligible.

Eligible employers will be able to claim the JSS Closed grant for employees:

  • whose primary work place is at the premises that have been legally required to close as a direct result of coronavirus restrictions set by one or more of the four governments of the UK
  • that the employer has instructed to and who cease work for a minimum period of at least 7 consecutive calendar days

This is not a complete list of employee eligibility requirements for JSS Closed and further guidance will be published by the end of October.

JSS Closed temporary working agreements

Employers should discuss with their staff and make any changes to their employment contract by written agreement. When employers are making decisions in relation to the process, including deciding who they should instruct to cease work, equality and discrimination laws will apply in the usual way.

To be eligible for the grant, employers must have reached written agreement with their employee (or reached written collective agreement with a trade union where the relevant terms are determined by collective agreement) that they have been instructed to and agree to stop working for a minimum of 7 consecutive calendar days. The agreement must be available for view by HMRC on request.

Employers must maintain records relating to the terms of these arrangements for each employee. They must:

  • notify the employee of the agreement in writing
  • make sure that the agreement is consistent with employment, equality and discrimination laws
  • keep a written record of the agreement for 5 years
  • this agreement must be made available to HMRC on request
  • The employee must agree to the new arrangement.

Employers cannot claim for an employee who has been made redundant or is serving a contractual or statutory notice period during the claim period.

Paying employee taxes and pension contributions

The Job Support Scheme grant will not cover National Insurance contributions (NICs) or pension contributions. These contributions remain payable by the employer.

Employers must deduct and pay to HMRC income tax and employee NICs on the full amount that is paid to the employee, including any amounts subsequently met by a scheme grant.

Employers and Employees must also still pay pension contributions in accordance with the applicable pension scheme terms, unless the employee has opted out or stopped saving into their pension. If applicable Student Loan deductions and the Apprenticeship Levy must also still be paid.

Get ready to claim

Employers will be able make their first claim from 8 December 2020 on GOV.UK.

Employers will be able to claim from 8 December, covering salary for pay periods ending and paid in November. Subsequent months will follow a similar pattern, with the final claims for April being made from early May. More detail about this process will be published in guidance by the end of October 2020.

Agents who are authorised to do PAYE online for employers will be able to claim on their behalf.

Local Restrictions Support Grant Scheme

In addition to the expansion of the JSS, the government is making the Local Restrictions Support Grant scheme more generous so that businesses in England can receive up to £3,000 per month, and are eligible for payment sooner, after only two weeks of closure rather than three. An extension to this grant system has been given for businesses in any tier - even if they are not forced to close by law. They will be eligible for cash grants of up to £2,100 a month, a move which will primarily benefit the hospitality, accommodation and leisure sector. These grants will be available via local councils.

This scheme will cover businesses that, as a result of restrictions set by one or more of the four governments in the UK, are legally required to close their premises. This includes businesses that are required to provide only delivery and collection services from their premises. To be eligible employees must be employed and an RTI submission notifying payment in respect of that employee to HMRC must have been made on or before 23 September.

Under the scheme, employees will need to be furloughed for a minimum of seven consecutive days at any given time and the payments to employers will be made monthly in arrears.

  • Properties with a rateable value of £15,000 or under will receive grants of £667 per two weeks of closure (£1,334 per month).
  • Properties with a rateable value of over £15,000 and less than £51,000 will receive grants of £1,000 per two weeks of closure (£2,000 per month).
  • Properties with an rateable value of £51,000 or over will receive grants of £1500 per two weeks of closure (£3,000 per month).

The government is also extending the scheme to include businesses which have been forced to close on a national rather than a local basis.

Close Contact Services Guidance

Full details on the guidance that salons and freelancers must follow during the COVID-19 pandemic can be found here.

Quick guidance summary:

  • You must complete a risk assessment for your salon
  • Where possible, you must keep a social distance of 2m
  • Maintain handwashing/sanitization
  • A visor and a Type II face mask must be worn
  • Use a consistent team pairing/bubble system
  • Maintain a high level of hygiene throughout the salon

Further steps:

  • Encourage clients to use hand sanitizer or hand washing facilities as they enter the premises or before treatment.
  • Clients must wear masks.
  • When booking an appointment, asking the client if they can attend on their own, where possible.
  • Adjusting how people move through the premises to reduce congestion and contact between clients, for example, queue management or one-way flow. This may only be possible in larger salons.
  • Operating an appointment-only system.
  • Encouraging clients to arrive at the time of their scheduled appointment.
  • Seeking to avoid skin to skin contact with colleagues, and clients if not crucial for the treatment, and wearing gloves where possible.

COVID-19 related screening questions to be asked of clients ahead of their appointment, including:

  1. Have you had the recent onset of a new continuous cough?
  2. Do you have a high temperature?
  3. Have you noticed a loss of, or change in, normal sense of taste or smell?

If the client has any of these symptoms, however mild, they should stay at home and reschedule their appointment.

Client Information Collection and NHS App

It is mandatory for all salons in England to collect client information when attending their appointment. The information you will need to collect is the client's name, contact details, date of appointment, and time of arrival and departure. As almost all salons use a booking system or diary, this should be sufficient for you to continue taking your client details with. If you do not use such a system, then you will need to start collecting your clients details for track and trace.

In addition to this law is the NHS COVID-19 app. It is mandatory for all salons to display their unique QR code in the salon ready for clients to scan should they be using the app. You can download your QR code here.