Wales: Guidance and Support

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Wales: Guidance and Support

See below for Wales' close contact guidance and financial support options to help salons affected by the COVID-19 Pandemic...

Financial Support

Please see below the current financial support and help available to businesses in Wales that are affected by the COVID-19 pandemic.

Economic Resilience Fund

The Economic Resilience Fund is being enhanced to almost £300m, which includes an extra £150m to support businesses that were affected by the firebreak. It also includes an additional £20m to the £80m fund already announced to help businesses develop in the longer term, of which £20m has been ring-fenced for tourism and hospitality.

The Economic Resilience Fund will be open for applications from the week commencing 26th October 2020 and will remain open for four weeks. Information on this and to check your eligibility can be found here.

The third phase of ERF also includes a Lockdown Business Fund which will be delivered by local authorities. These payments may be paid directly into your accounts, but you are advised to check your local authority’s website on a regular basis for updates and how and when to apply. Eligible businesses will be entitled to:

  • Every business occupying a property with a ratable value of £12,001 or less will be eligible for a £1,000 payment.
  • Retail, leisure, and hospitality businesses forced to close during the firebreak lockdown period occupying a property with a ratable value between £12,001 and £51,000 will be eligible for a £5,000 payment.
  • A discretionary £2,000 top-up grant will be made available on an application basis for those businesses with a ratable value of £12,000 or less who are forced to close by the firebreak lockdown.
  • A further discretionary £1,000 grant will be made available to businesses on the same basis where they are materially affected by local lockdown measures for 21 days or more prior to the start of the firebreak lockdown period.
Bounce Back Loans

The COVID-19 Bounce Back Loan Scheme enables businesses to obtain a six-year term loan at a government set interest rate of 2.5% a year. Firms will be able to access these loans through a network of accredited lenders. To read more on Bounce Back Loans and to apply, click here.

Business Interruption Loan Scheme

A temporary Coronavirus Business Interruption Loan Scheme, covering a variety of different products such as loans, overdraft, invoice finance and asset finance, delivered by the British Business Bank, was launched on the 23rd March to support primarily small and medium sized businesses to access bank lending and overdrafts. To see more on the Business Interruption Loan Scheme and how to apply, click here.

Job Support Scheme

Rishi Sunak has announced today (05.11.20) the extension of the UK wide furlough scheme until the end of March 21. He confirms it will pay 80% of salaries. He stated that the policy will be reviewed in January “to decide whether economic circumstances are improving enough to ask employers to contribute more”. The Job Support Scheme (JSS) is due to replace the furlough scheme when it ends. To see more on the extended furlough scheme and eligibility, click here.

The Job Support Scheme provides different types of support to these businesses so they can get the right assistance, at the right time, according to their situation. Businesses that are operating but facing decreased demand can get support for wages through JSS Open. Those businesses that are legally required to close their premises as a direct result of coronavirus restrictions set by one or more of the four governments of the UK can get the support they need through JSS Closed.

With the Job Support Scheme, the employee will need to work a minimum of 20% of their usual hours and the employer will continue to pay them as normal for the hours worked. Alongside this, the employee will receive 66.67% of their normal pay for the hours not worked - this will be made up of contributions from the employer and from the government.

The employer will pay 5% of reference salary for the hours not worked, up to a maximum of £125 per month, with the discretion to pay more than this if they wish. The government will pay the remainder of 61.67%, of reference salary for the hours not worked, up to a maximum of £1,541.75 per month. This will ensure employees continue to receive at least 73% of their normal wages, where they earn £3,125 a month or less.

JSS Closed

For employers that have been legally required to close their premises as a direct result of coronavirus restrictions set by one or more of the four governments of the UK, these businesses can claim using JSS Closed to support the wage costs of employees who have been instructed to cease work.

Each employee who cannot work due to these restrictions will receive two thirds of their normal pay, paid by their employer and fully funded by the government, to a maximum of £2,083.33 per month, although their employer has discretion to pay more than this if they wish.


Employers will be able to access the Job Support Scheme if:

  • They have enrolled for PAYE online
  • They have a UK, Channel Island, or Isle of Man bank account

Additional eligibility criteria will apply depending on whether the employer is claiming a JSS Open grant or JSS Closed grant.

Eligible employers will be able to claim the Job Support Scheme grant for employees who were on their PAYE payroll between 6 April 2019 and 11:59pm on 23 September 2020. This means an RTI Full Payment Submission notifying payment in respect of that employee must have been made to HMRC at some point from 6 April 2019 up to 11:59pm 23 September 2020.

  • Employers can only claim for employees that were in their employment on 23 September 2020. If employees ceased employment after 23 of September 2020 and were subsequently rehired, then employers can claim for them.
  • Employees can be on any type of contract, including zero hours or temporary contracts.
  • Employees do not need to have been furloughed under the Coronavirus Job Retention Scheme to be eligible for the Job Support Scheme.
  • Employers will be able to top up employee wages above the level of minimum contributions at their own expense if they wish.
  • Employers cannot claim both JSS Open and JSS Closed in respect of a single employee for the same day.
Who can claim JSS Open

Employers facing decreased demand can claim JSS Open

In addition to the general Job Support Scheme eligibility criteria, employers are eligible to claim the JSS Open if:

  • an employer can demonstrate their turnover has remained equal or fallen to show they have been adversely affected due to coronavirus
  • some, or all, of their employees are working reduced hours - employees must still be working for at least 20% of their usual hours
Who can claim JSS Closed

In addition to the general Job Support Scheme eligibility criteria, employers are eligible to claim JSS Closed if their business premises at one or more locations has been legally required to close as a direct result of coronavirus restrictions set by one or more of the four governments of the UK.

Employers are only eligible to claim for periods during which the relevant coronavirus restrictions are in place. Employers will not be able to claim JSS Closed to cover periods after restrictions have lifted and the business premises is legally allowed to reopen. They may then be able to claim JSS Open if they are eligible.

Eligible employers will be able to claim the JSS Closed grant for employees:

  • whose primary work place is at the premises that have been legally required to close as a direct result of coronavirus restrictions set by one or more of the four governments of the UK
  • that the employer has instructed to and who cease work for a minimum period of at least 7 consecutive calendar days

This is not a complete list of employee eligibility requirements for JSS Closed and further guidance will be published by the end of October.

JSS Closed temporary working agreements

Employers should discuss with their staff and make any changes to their employment contract by written agreement. When employers are making decisions in relation to the process, including deciding who they should instruct to cease work, equality and discrimination laws will apply in the usual way.

To be eligible for the grant, employers must have reached written agreement with their employee (or reached written collective agreement with a trade union where the relevant terms are determined by collective agreement) that they have been instructed to and agree to stop working for a minimum of 7 consecutive calendar days. The agreement must be available for view by HMRC on request.

  • Employers must maintain records relating to the terms of these arrangements for each employee. They must:
  • notify the employee of the agreement in writing
  • make sure that the agreement is consistent with employment, equality and discrimination laws
  • keep a written record of the agreement for 5 years
  • this agreement must be made available to HMRC on request
  • The employee must agree to the new arrangement.

Employers cannot claim for an employee who has been made redundant or is serving a contractual or statutory notice period during the claim period.

Paying employee taxes and pension contributions

The Job Support Scheme grant will not cover National Insurance contributions (NICs) or pension contributions. These contributions remain payable by the employer.

Employers must deduct and pay to HMRC income tax and employee NICs on the full amount that is paid to the employee, including any amounts subsequently met by a scheme grant.

Employers and Employees must also still pay pension contributions in accordance with the applicable pension scheme terms, unless the employee has opted out or stopped saving into their pension. If applicable Student Loan deductions and the Apprenticeship Levy must also still be paid.

Get ready to claim

Employers will be able make their first claim from 8 December 2020 on GOV.UK.

Employers will be able to claim from 8 December, covering salary for pay periods ending and paid in November. Subsequent months will follow a similar pattern, with the final claims for April being made from early May. More detail about this process will be published in guidance by the end of October 2020.

Agents who are authorised to do PAYE online for employers will be able to claim on their behalf.

For more advice on business help in Wales, head to Business Wales.

Close Contact Services Guidance

Full details on the guidance that salons and freelancers must follow during the COVID-19 pandemic can be found here.

Quick guidance summary:

  • You must complete a risk assessment for your salon
  • Where possible, you must keep a social distance of 2m
  • Maintain handwashing/sanitization
  • A visor and a Type II face mask must be worn
  • Use a consistent team pairing/bubble system
  • Maintain a high level of hygiene throughout the salon

Further steps:

  • Encourage clients to use hand sanitizer or hand washing facilities as they enter the premises or before treatment.
  • Clients must wear masks.
  • When booking an appointment, asking the client if they can attend on their own, where possible.
  • Adjusting how people move through the premises to reduce congestion and contact between clients, for example, queue management or one-way flow. This may only be possible in larger salons.
  • Operating an appointment-only system.
  • Encouraging clients to arrive at the time of their scheduled appointment.
  • Seeking to avoid skin to skin contact with colleagues, and clients if not crucial for the treatment, and wearing gloves where possible.

COVID-19 related screening questions to be asked of clients ahead of their appointment, including:

  1. Have you had the recent onset of a new continuous cough?
  2. Do you have a high temperature?
  3. Have you noticed a loss of, or change in, normal sense of taste or smell?

If the client has any of these symptoms, however mild, they should stay at home and reschedule their appointment.

To download the Welsh checklist on COVID-19 safety, click here.

Client Information Collection and NHS App

It is mandatory for all salons in Wales to collect client information when attending their appointment. The information you will need to collect is the client's name, contact details, date of appointment, and time of arrival and departure. As almost all salons use a booking system or diary, this should be sufficient for you to continue taking your client details with. If you do not use such a system, then you will need to start collecting your clients details for track and trace.

In addition to this law is the NHS COVID-19 app. It is mandatory for all salons to display their unique QR code in the salon ready for clients to scan should they be using the app. You can download your QR code here.