I’m so happy, I got there a little late as I live in mid-wales but it was no problem; I had the groupon voucher! Chelsea sat down with me and went through the colour book advising me on the recommended shades and what would be a high maintenance colour! I had seriously damaged hair that was like chewing gum on the ends from excessive home bleaching. I finally decided on a brown to copper ombré, she spoke to me all the way through the process by explaining and being super friendly! While Chelsea was washing off my hair she did say that the toner hadn’t helped much in lifting the colour because of my very damaged hair, I completely understood how bad my hair was...she finished with a cut and straightened it for me. She was so lovely that I booked in for the same in February!