Once again Reed Hair in Maldon has been shortlisted as one of the best in the hairdressing business at national awards.
Reed Hair has been named as a finalist in the Customer Care Award and Front of House Team category at the British Hairdressing Business Awards, hosted by Hairdressers Journal International.
The awards, which are now in their 19th year, seek to find and celebrate the very best salon businesses in the country – an industry which contributes an estimated £7bn to the British economy and one which employs more than 300,000 people.
With 17 categories celebrating all aspects of the business side of hair, the awards are a proven platform for raising a salon’s profile. Even finalising in one of the prestigious categories marks a business out as one of the finest providers in the country; a win catapults them to the very top, providing unrivalled recognition that they are at the pinnacle of their profession and raising their profile to give an edge over competitors.
The Customer Care Award celebrates those salons that have created the perfect client journey; from booking to service to checkout – each step of this salon’s consumer interface is a seamless, professional and welcoming experience.
The Front of House Team of the Year category celebrates the unsung heroes of the salon – those who are the first and last contact for the client. It seeks to recognise exceptional customer care, communication and going above and beyond in the name of service.
Says HJ’s Executive Director, Jayne Lewis-Orr,
Promoting professionalism, innovation and excellence, the British Hairdressing Business Awards recognise those individuals and teams who work tirelessly to raise the profile and stature of this industry, and make it one of which we can all be proud.
Customer service is at the heart of any successful salon business and those that go above and beyond to deliver it deserve to be recognised. This award celebrates those salons that really get it right, at every single customer touch point. The Front of House Team is a salon’s shop window; it’s the first chance you have to show a potential client what you can do, and to make those returning clients feel just as special as their first visit.
Salon owner Jane Williams comments,
We take our customer care very seriously. It’s ingrained in everything we do and the whole team is trained to a high standard to make sure we deliver. Our front-of-house team are the beating heart of the business and we simply couldn’t function without them. From customer care to those all-important admin tasks which make a world of difference, the business relies on them. We’re so proud that they’re being recognised in this special category. After winning these two categories last year, it’s an honour to be shortlisted again. We can’t wait to celebrate on the night.
The awards take place in London on Monday 11th September.