Managing Staff Performance

Managing Staff Performance

Managing the performance of employees is a continuous process and central to the relationship between managers and employees. It involves making sure that employee performances contributes to both team goals and those of the business as a whole. The aim is to continuously improve the performance of individuals and that of the organisation.

The key points are:

  • Good performance management helps everyone in the organisation.
  • Where a performance management system is working well employees are more likely to engage with the goals of the business.
  • Managing performance is central to the relationship between managers and employees.
  • The way performance is managed should be fair to all staff.

It can be a key element of good communication and foster the growth of trust and personal development. Managing performance is key to how well your employees will be engaged in their work and how well they will perform. 

Where a performance management system is working well employees are more likely to engage with the goals of the business. An engaged employee is someone who:

  • takes pride in their job and shows loyalty towards their line manager, team or organisation
  • goes the extra mile - particularly in areas like customer service, or where employees need to be creative, responsive or adaptable

Good performance management helps everyone in the organisation to know:

  • what the business is trying to achieve
  • their role in helping the business achieve its goals
  • the skills and competencies they need to fulfil their role
  • the standards of performance required
  • how they can develop their performance and contribute to development of the organisation
  • how they are doing
  • when there are performance problems and what to do about them

Here is an advisory booklet with further information on how to manage performance.