I've had some unflattering highlights put through my hair

Hi,

Three days ago I went to the hairdressers with a photo of the colour I wanted in my hair, which was a subtle dip-dye of honey blonde on my previously dyed dark blonde/light brown hair.

Instead the hairdresser gave me unflattering blonde highlights which appear streaky and almost white at the roots, and are too thick in places. I'm really unhappy with them and was wondering if it was too soon to dye my hair all over with a dark blonde colour from the shops?

Thank you,

Kate, Colchester

Hi Kate,

If you're not happy with the result from the salon, and it's not what you asked for, I would definitely give them a call with a view to going back and discussing your dissatisfaction with your colourist. Most good salons offer a 7-day guarantee, and so if you're ever unhappy with a cut or a colour, let them know as soon as possible, initially by telephoning and then by a visit for a chat in person. 

You shouldn't feel embarrassed by this; all good salons do appreciate that this does occasionally happen, and they would much rather you go back and give them the opportunity to correct it, rather than go elsewhere or attempt a home job. Hopefully they will be able to re-colour your hair to what you originally wanted, and in most cases, this should be done free of charge. If you don't trust the colourist who did your hair, ask to have a chat to the manager or a more senior colourist.

It may be possible to colour over the hair yourself, but of course you run the risk of this not turning out right, and you may then be landing yourself with a very expensive trip to another salon to correct your handiwork!

Good luck!